I slept on a towel on the floor with a balled up shirt as my pillow. Long story short, they never sent housekeeping to the room. I was told either go to the front desk and they would move me to a different room or that they would send housekeeping if I wanted it. I called again and was rudely asked why I hadn’t reported it earlier, even though I had. I left the room again and came back about 4 1/2 hours later…still no housekeeping.

They promised to send someone in to do just that. I called and asked for housekeeping to come by and at least change the sheets. When I got back they hadn’t been there at all. I left the room for 4 hours, thinking they would clean the room and change the sheets before I got back. I left the room and came back about one hour later. I paid for an early check in and when I got to the room, the previous guest was still in it- he hadn’t checked out yet.

Sorry folks, apologizing doesn't fix the uncomfortable, perceived unsafe situation that you have at your casino. When asked how our stay was by the parking attendant, I told her my same story and she apologized as well. and I saw him again going up the steps near the elevators at 8:30 a.m. The next day, I told my situation to a well-dressed women that was on the floor who listened to me and said, 'she was sorry.' FYI, my husband saw the same hooded guy the next day at 5:30 a.m. Even a male patron saw it and told me that 'he had my back.' I notified the service attendant and even went up to a security guard with my concern- why would you allow two guys to 'troll' their casino for hours and not kick them out?! I stayed for two hours as their security guard stayed close by. Several times the man with the hoodie passed close by me. Neither one gambled nor ever sat at a machine.

I observed two men - one with a navy, hoodie on his head 'trolling' the casino floor. I am a petite woman but far from being afraid to go down to the casino by herself at 2:30 a.m. The room was clean, the location is centralized so that's why we chose to stay here.

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